There are many support resources available for Kee users. To benefit most quickly, please look at the resources in order:
Complete the getting started tutorial
The first parts of the tutorial will help ensure your Kee setup is working correctly (including troubleshooting tips on the first page of the tutorial). If that doesn’t help, there is a lot more advice in the troubleshooting section of the manual.
Read or search the manual
The manual is constantly being updated. It is a good starting point once you have understood the basic issues in the tutorials above.
Note that the Kee manual does not yet exist. The KeeFox manual is partially relevant to Kee but use caution.
Search this community forum
Ask for help here
Kee is a free application developed and supported for the most part by one developer in their spare time. Therefore, we are not always able to provide detailed and timely help to every user. Posting on the support forum should only be considered after looking for the solution to your question in the locations above but we will try to help you as soon as we can. Thank you for your understanding.
If you need help with a sensitive topic that shouldn’t be discussed in public (such as the discovery of a potential security flaw) you can send a private message to luckyrat.
Helping Kee: If you find that your problem is not easily solved using the resources already available (e.g. you needed to ask for help on the forum or spend a long time trying different ways to solve the problem) please add some useful information to the manual so that others can solve similar problems more quickly in future.