Hi, I’ve used Kee within Firefox for years without issue but recently I have been asked to enter an authorisation key at least once a day; sometimes 2 or 3 times in a day (such as yesterday). The only change to my PC configuration that I am aware of is that Windows 10 updated itself a couple of weeks ago to v2004. After entering an authorisation code, I notice that the Kee icon in the Firefox toolbar has a yellow background which I thought was indicative of a new installation and I have not been re-installing it! The last install was to v2.4.5 back in May. My handful of Firefox Add-ons have not changed for years - that I am aware of - so I am stumped as to what is going on. Any ideas?
No one has replied to my request for assistance so am I alone in having this problem? It’s been a fortnight and it’s still requesting multiple authorisations a day! I downloaded the latest RPC plugin as requested overnight and that has made no difference. I’ve also tried reinstalling the main Kee Add-on for Firefox. I can see that Kee has picked up the latest version of the plugin by looking at the Tools/Plugins menu item.
PS Is there somewhere else I should be posting this to get assistance?
Have you tried following all the advice in Troubleshooting?
Thanks for getting in touch.
Yes, I have been through the Troubleshooting page.
** You have set Kee (and KeePassRPC) to the high security level *
— No, it is unchanged at Medium
** You have set a very short expiry time for the authorisation*
— No, it is unchanged at 8760 hours
** You have some other add-on or setting which prevents your web browser from saving the Kee authorisation key.*
— I use Firefox in almost its vanilla configuration and any changes are only trivial ones about Home pages and tabs. As far Add-ons, only a handful that, again, I’ve had for years eg Print Edit, enabling right click, showing passwords and Cameliser.
** Maybe some other reasons we’ve not come across yet (such as problems with your web browser or KeePass being unable to save their configuration files?)*
— Not had any problems with the browser and been able to save the plugin file to its required directory without any issue, too.
What should I try next?
Are you the only user of your computer?
Do you have any file syncing programs or KeePass plugins that might be causing the KeePass configuration to be reset from time to time?
Do you use Firefox on multiple machines? Some advanced synchronisation setups can cause problems for addons.
I am the only user of my machine.
The only file-syncing program I use is Dropbox for a handful of directories but the configuration of that has not changed for years.
The only KeePass plugins listed are the KeePasRPC (v.220.127.116.11) and Web Site Advantage KeePass Firefox Importer (v.18.104.22.168). I don’t know anything about the latter although it is listed in the Plugins screen of KeePass; was this automatically installed because I use Firefox?
My wife has a separate machine (also running Win10 v2004) and she uses Firefox but there is no syncing between the two Firefoxes. However, we do both access the same password database - which is stored in a directory that is synced by Dropbox - but this is an arrangement we have had for the past two years and, again, we have made no changes to the way we use it. Significantly, she is not being constantly requested to authorise connections.
The only thing that has altered in the same sort of timeframe is my machine upgrading itself to v2004. This caused issues with viewing directories on my Synology NAS box but we eventually resolved that by using SMB3 and forbidding the NAS box to use its default SMB1. I don’t know what SMB is but it was obviously important!!!