Those things wouldn’t typically help in this situation. The troubleshooting guide has a fair number of suggestions that are more likely to lead you to the solution.
Complete the getting started tutorial first if you can.
Pay special attention to any troubleshooting advice displayed at the top of the page. For some problems, this can at least give you a clue about the type of problem that is preventing Kee from behaving the way you expect.
Once the basics are working, going through the contents of the tutorial will ensure you understand the basic features of Kee.
If the tutorial does not work for you or does not answer your specific question, the troubles…